Privacy Policy

1. Information We Collect

When you use Matt India Co, we collect:

• Personal Information: Name, phone number, email address, and delivery address when you place an order.
• Usage Data: Pages visited, products viewed, and actions taken on our website.
• Payment Information: We do not store any card or bank details on our servers. Payments are handled through links or UPI IDs sent directly to you by our team.

2. How We Use Your Information

• To process and fulfill your orders
• To contact you by phone or WhatsApp to confirm your order
• To respond to your queries and provide customer support
• To improve our website and product offerings
• To send promotional offers (only with your consent)

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Delivery Partners: To fulfill your orders (name, address, phone number)
• Legal Authorities: When required by law

4. Data Security

We implement industry-standard security measures to protect your data. Our website uses HTTPS encryption for all data transmission. Admin access is protected with secure authentication.

5. Cookies

We use cookies to remember your cart items, preferences, and to improve your browsing experience. You can disable cookies in your browser settings, though some features may not work properly.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt-out of marketing communications

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order data is retained for 7 years as required under the GST Act. You may request deletion of your account data at any time by contacting us.

8. Grievance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

All grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

9. Contact Us

For privacy-related concerns, contact us at:

• 📧 mattindia1@gmail.com
• 📞 +91 9555-666-476